What if your customers have problems in using smart android POS terminal and unable to conduct normal business? Are you talking on the phone, spend a lot of time explaining, but still do not understand what the other person saying? Are you booking a flight, overcoming jet lag, and traveling thousands of miles to the client's city to train and solve the problems? Or you even can’t go anywhere and do anything in this time of epidemic, and your customers business suffering?
Don’t worry, if POS has remote support, then all the problems been solved！

Why do Smart POS require remote support？****
1）Guide customers to learn how to use the software
When a customer first gets the Android POS device and your software, he likely doesn't know how to use it properly. You need provide specific guidance and training to guide your customers start business.
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2）Telephone guidance easily lead to misunderstanding*
Although telephone communication is very convenient, the actual situation of the other party is not visible, and the two parties tend to disperse their attention, which easily leads to the omission and misunderstanding of the information delivered. Sometimes, the communication is quite casual, which is not suitable for the discussion of complex or formal issues

3）Field support costs are high but efficiency is low
Field support often requires your team to do a series of preparations in advance. What’s more, If you are far away, you may need to book a flight, overcome jet lag, and spend a lot of time and energy traveling. Even so, however, after days field support, the effect may not be very significant, and the next time, the users may still have problems.

4）During the epidemic, customers still need to be served.
COVID19 pandemic has a great impact on country economy and people’s life. Many countries do not allow citizens to travel everywhere, even mandatory request to stay in their own home. At this point, what if there is a problem occurred in the customers’ POS and the problem cannot be solved through e-message and telephone communication? You must be very upset at this time.

What is the future of remote support?
1，Timely technical support- When the store is busy, any service interruption will lead to a huge amount of money loss. Time is money. Users do not need to wait for a long time, they should get support and assistance from the expert team at any time

2，Avoid complications- Users should not take the time to explain a simple problem over and over again, as traditional email and phone support often complicates problems due to inadequate communication

What are the advantages of Datamega’s remote support?

1）High Efficiency–Through the unique on-screen voice communication technology, your technical team can easily share the screen to see the remote device situation, and help customers solve technical problems in the shortest time through real-time voice guidance and action guidance.

2）Cost savings - Your employees can answer customers’ questions remotely, demonstrate how the software works, teach customers how to use your application without incurring high travel costs for your company and our instant voice communication can help you avoid costly call centers

3）Security -Everything a technologist does requires user authorization, including screen sharing and voice communication. We take user privacy so seriously that in any case, your technologist has no direct control over the user’s screen**

4）Convenience –As long as there is a network, whether WIFI or data network, your technical team will provide complete technical support to customers anytime and anywhere. During the outbreak, your technical support team can even provide remote services to customers from home without fear of compromising your support for users due to home orders

Next step, Datamega Dcloud management software will make remote support as API and embed it into custom software so that can provide greatest support to resellers or solution providers.

To make your business more successful, let’s use Datamega Remote Support together!

DCloud is a new generation of Android POS equipment remote management tool developed by Xiamen DataMega Technology Co., Ltd.. IT engineers can use this tool to conduct batch management, software update, remote support and customized desktop management of POS equipment. You can read this article to further understand DCloud

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